Privacy Policy

1. Introduction

Ontario Security Guard Training Centre ("OSGTC", "we", "us", or "our"), a division of Maxama Protection Inc, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

We may collect the following types of information:

• Personal identification information (name, email address, phone number)
• Payment information (processed securely through Square; we do not store card details)
• Course progress and completion data
• Communications you send to us
• Technical data (IP address, browser type, device information)
• Usage data (pages visited, time spent, referral source)

3. How We Use Your Information

• To provide and maintain our training courses
• To process payments and send transaction confirmations
• To issue course completion certificates and Training Completion Numbers (TCN)
• To communicate with you about your account and courses
• To respond to your inquiries and provide customer support
• To improve our website and course content
• To comply with legal obligations

4. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except as required to provide our services (e.g., payment processing through Square), comply with legal requirements, or as described in this policy. We may share information with the Ontario Ministry of Community Safety and Correctional Services as required for course certification purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. All payment transactions are encrypted using SSL technology and processed through Square's PCI-compliant platform.

6. Cookies

We use cookies and similar tracking technologies to enhance your experience on our website. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our website may not function properly without cookies.

7. Your Rights

Under applicable Canadian privacy legislation, you have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent for data processing

8. Children's Privacy

Our services are intended for individuals 18 years of age or older. We do not knowingly collect personal information from children under 18.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at: